End User Licence Agreement

Malva Live · in effect from 3 November 2026

1. Who this agreement is between

This agreement is between you and Aziel Preciado, operating as Malva Live, of Sherwood Park, Alberta, Canada ("Malva Live", "we", "us").

"You" means the church or other organization that installs Malva Live or pays for it. It also means each person who uses it for that organization, including volunteers and remote operators. If you accept for an organization, you confirm that you have the authority to do so.

"The Software" means the Malva Live app, the desk it installs on your Mac, the console in your browser, the relay service at mix.malvalive.com that connects them, and every update to any of these.

You accept this agreement when you tick the boxes in it, pay for a plan, or use the Software. If you do not agree, do not install or use it. Anyone using the Software must be old enough to make a contract where they live, or be using it with the permission of an adult at your organization.

2. Your licence

We license the Software to you; we do not sell it. While your plan or free trial is active, you may:

• install the desk on the number of Macs your plan allows, which is one unless your plan says otherwise
• move it to a replacement Mac
• use the console in a browser to run that desk
• let the number of remote operators your plan allows run it from elsewhere
• use it for your organization's own services and events, including streaming and recording them

This licence is non-exclusive, and you cannot transfer it without our written agreement. It ends as section 11 describes. We keep every right we do not give you here.

3. Plans, free trial and payment

Plans are billed monthly in Canadian dollars at the price shown when you subscribe, plus any tax we must collect. Stripe takes the payments, and we never see your card number.

• Free trial. A new church gets 7 days free. When a trial with no card ends, the Software locks that day until you subscribe. If you gave a card at checkout, your first charge comes after 7 days unless you cancel first.
• Renewal. Your plan renews each month and charges your card until you cancel.
• Failed payments. If a payment fails, you have 14 days to fix it. After that, the Software locks the next time it starts.
• Cancelling. You can cancel at any time from your billing link or by writing to us. Your plan runs to the end of the month you paid for, then locks.
• Refunds. We do not give refunds, including for a month you did not use, unless the law requires it. Cancelling is your responsibility.
• Add-ons. Add-ons and extra hours are charged at the price shown when you add them.
• Price changes. We will give you at least 30 days' notice before a new price applies to your plan.

Section 7 explains what a lock does.

4. What you may not do

Part of the Software reaches your Mac as readable source code, because that is how it runs. That does not make it open source, and it stays under this agreement.

You may not:

• copy the Software, except to install it or keep a backup
• sell, rent, lend or sublicense it, or give anyone outside your organization access to it except as a remote operator
• get around its plan checks, free trial, unlock codes, passphrases or operator limits
• change it, reverse engineer it or reuse its code, except where the law allows this despite this agreement
• share a sign-in between people
• attack, overload or test the security of the relay without our written permission
• use it to break the law or to infringe anyone's rights

5. Accounts and who can reach your desk

You are responsible for your accounts, and for what anyone you let in does at your desk. Keep your passwords and console passphrase private, and tell us at once if one gets out.

These people can reach your desk through the relay:

• Operators assigned to your church can change your mix from elsewhere, including during a live service.
• People allowed to watch can see your desk and hear your mix, but cannot change it.
• Malva Live and our engineers can open any desk, see it, hear your mix and control it. We do this only to run and support the Software, or to provide mixing you have asked for.

Mixing by a Malva Live engineer is a separate service, and its terms are agreed separately.

6. Your work and your music

Your projects, presets, recordings and messages stay yours. You give us only the right to store and pass them along as needed to run the Software.

The Software itself, including its name and logo, stays ours. If you send us an idea or suggestion, we may use it freely and owe you nothing for it.

You are responsible for having the rights to what you mix, record or stream. That includes music, video and anything else you did not create. Streaming worship songs usually needs its own licence, such as one from CCLI, and Malva Live does not provide it.

7. Updates and locks

The desk runs in the background on your Mac and starts when you log in. It needs the Mac's microphone permission to hear your audio interface.

• Updates. We may install updates on your desk and app remotely, to fix faults or to add, change or remove features. We avoid updating a desk while it is in use.
• Locks. The Software checks your plan when it starts, not while it runs. A lock stops it going live at its next start and stops remote operators taking the desk. It does not stop a service already running.
• No connection. The desk must reach the relay at least once every 14 days to confirm your plan. If it cannot, it will not go live until it reconnects or you get an unlock code from us.

8. Privacy and other people's software

Our Privacy Policy explains what we keep and why.

The Software includes open-source parts. Each is covered by its own licence rather than this agreement, and they are listed at mix.malvalive.com/open-source.

The Software also depends on macOS and on services run by others, including Stripe, DigitalOcean and Cloudflare. We do not control them.

9. No guarantee

The Software is provided "as is" and "as available". To the extent the law allows, we exclude all warranties and conditions, whether express or implied. That includes any about quality, fitness for a particular purpose, or uninterrupted or fault-free operation.

A live service depends on many things we do not control, including your Mac, your audio interface, your internet connection and third-party services. Any of them can interrupt a service, a stream or a recording, and so can the Software.

So you agree to:

• test your setup before each service
• keep the sound in your room independent of the Software, so that a fault cannot silence the room
• keep your own backups of anything you cannot afford to lose
• never rely on the Software for life-safety or emergency announcements

10. Limits on liability

To the extent the law allows, our total liability to you for everything connected with this agreement is limited to the greater of CA$100 and what you paid us in the 12 months before the claim.

To the extent the law allows, we are not liable for indirect or consequential loss. That includes a missed or interrupted service or stream, lost recordings or data, lost donations or income, damage to your equipment, and harm to your reputation.

These limits apply however the claim arises, including in contract or negligence, and even if we knew the loss was possible.

You agree to cover our reasonable costs if someone makes a claim against us because of what you mixed, recorded or streamed, or because you broke this agreement.

Nothing here removes a right the law says cannot be removed, including rights under consumer protection law.

11. Ending this agreement

You can end this agreement at any time by cancelling your plan and removing the Software. Dragging the app to the Trash and emptying it removes the desk once nobody is using it.

We may suspend or end your access if you break this agreement or stop paying. If we stop offering Malva Live altogether, we will give you at least 30 days' notice where we can.

When this agreement ends, your licence ends and the Software will no longer go live. Your projects and presets stay on your Mac, and removing the Software leaves them in a folder called "Malva Live — your mixes". The Privacy Policy covers what we hold on the relay.

Sections 6, 9, 10 and 12 continue after this agreement ends.

12. General

• Law. The law of Alberta, and the federal laws of Canada that apply there, govern this agreement. Any dispute goes to the courts of Alberta. The UN Convention on Contracts for the International Sale of Goods does not apply.
• Changes. We may change this agreement. We will tell you in the app or console at least 30 days before a change that matters takes effect, and put the new date at the top. If you keep using the Software after that date, you accept the change. If you do not accept it, cancel before then.
• Transfer. We may transfer this agreement to a company we form, or to anyone who takes over Malva Live.
• Events outside our control. We are not responsible for a failure caused by something beyond our reasonable control, such as a power, internet or hosting outage.
• Whole agreement. This agreement and the Privacy Policy are the whole agreement between us about the Software. If part of it cannot be enforced, the rest still applies. If we do not enforce a term, we can still enforce it later.
• Contact. Write to malvalive.official@gmail.com.